Trouble shoot my internet

I had my Service transferred to a new address was told it would be completed in 24 hours. I still have no Internet connection. Can you help?

Official Employee

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878 Messages

25 days ago

user_qlr72i Glad you reached out, I know how important it is to have your service available during your move and I am here to help.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

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Customer Service