1 Message
Trouble scheduling an appointment
Hello. I would like to schedule an appointment to have a technician come and see about installing coax in a basement apartment I'm renting. Whenever I attempt to go through the troubleshooter to schedule an appointment, however, it takes ten minutes only to give me the "Sorry, This Isn’t Working Right Now" page with no option to do anything other than try again and meet with the exact same result. I'm not necessarily blaming xfinity for this- the internet in this household being atrocious is the entire reason I want to have coax installed in the first place. Any guidance would be appreciated.
Accepted Solution
CCJodie
Problem Solver
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1.3K Messages
1 year ago
@user_bllbng Hi there, thanks for the post. When it comes to installing coax outlets, there is a charge for that kind of visit, but an electrician can do a job like that possibly for less. If you wanted to see if our techs could do that for you, please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
Hi, @user_bllbng! I just wanted to check back in with you to let you know that we’ve detected a network performance issue in your area and we’re working to make improvements as quickly as we can. You may experience a temporary Xfinity service interruption during this time. We'll have you back up and running by approximately 01/23/2024 02:15 PM (Eastern) so I will make sure to check back in with you this afternoon to ensure the interruption is resolved. In the meantime, please feel free to reach out with any additional questions or concerns.
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XfinityThomasD
Official Employee
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1.2K Messages
1 year ago
@user_bllbng Thanks again for working with our team. After the recent interruption was cleared and the technician's visit was completed, we just wanted to check in and see how your services have been performing? Please let us know if you continue to have any trouble or feel free to create a new post at any time if you have any questions in the future!
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