Trouble returning the Apple Watch SE from promo

Hi Everyone, I was talked into upgrading my internet plan and also pushed to give a code for a free Apple Watch SE with activation of smartwatch data plan. The agent left out a lot of details that I should’ve seen as a red flag. It just seemed like he was trying to make more sales than anything. I picked up at the Apple Watch SE from FedEx on Thursday and didn’t activate it yet. I decided this morning that I didn’t need it and would cancel the watch data plan and return the watch since I just got it.

I chatted with an Xfinity Assistant named Mude and he said he could help with canceling the plan and deactivating the watch. He did so and then said I wouldn’t need to return the watch as it is a reward. That didn’t seem right according to what other customers have said and the policy. He was being very careful with his words and said I wouldn’t have an extra charges. I asked if there is a cancellation confirmation email for all of this and he said I could just check it on the Xfinity App that the watch plan was removed. I saw that but I saw I’m being charged $8/month for the next 36 months. I had told the agent that I don’t need it and will happily return it but he kept saying he assured me that it is free. Nothing is free and I can see the monthly payments. 

I called Xfinity while still on chat with the agent and was told that because the watch is deactivated, I cannot return it. It was escalated and I was on hold for awhile. Then I was told I can take it to my Xfinity store but there is no guarantee that I can return the watch because it was deactivated. I did not deactivate - Mude, the Xfinity agent did when I was speaking to him. He is your own team member! Now I am heading to my Xfinity store right now. I would like to get this resolved at the store but if not, I would like to get this escalated here and resolved immediately please. Thank you.