Visitor
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2 Messages
Trouble porting my number
So, I got my transfer PIN, and my account number and gave those to Verizon on Wednesday morning.
Due to Xfinity not updating my billing address when I updated my service address 4 years ago, I gave the wrong billing zip code at first, but that was corrected on Wednesday afternoon.
Now I’m being told by Verizon and Xfinity reps that my phone number is supposed to transfer by noon on Monday, 5 days after I corrected the billing zip code error.
I could maybe accept this if it wasn’t so bizarre that they refuse to allow the port for 120 hours because I used my service address zip code. At this point it’s hard to believe that they will actually release the number and that they won’t just throw up another road block on Monday afternoon.
Why is this so hard, and why is there nobody who can override? I’ve called Xfinity at least three times and Verizon at least three times. But the best anyone has been able to do is say that it should happen by noon Monday. Maybe.
XfinityMelinda
Official Employee
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125 Messages
17 hours ago
Greetings @user_xo4o44! Thank you for posting on our Xfinity Forum. We understand how frustrating this has been, especially after multiple calls. Port delays can happen when there’s a ZIP code mismatch, and we want to be sure nothing else is holding things up.
To help narrow this down, can you let us know:
Does Verizon show the port as pending or rejected?
Are there any error messages?
Does the ZIP code now match the billing ZIP on your Xfinity Mobile account?
Our article may also be helpful, as it explains our Xfinity Mobile port‑out process, https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service
For direct assistance, Xfinity Mobile Support is available at 1‑888‑936‑4968 and can review the port details in real time.
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