aroachtx's profile

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1 Message

Tue, Nov 17, 2020 2:00 PM

Trouble ordering xFI pods to expand wifi coverage for X1 Gateway

How do I purchase or add xFI pods to extend my wifi signal? I continue to get a temporarily unavailable error message and no clarification on next steps. Please help!

 

https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000

 

Thanks!

Responses

ComcastAbbie

Official Employee

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267 Messages

2 m ago

@Kkanesh682 Thank you for reaching out regarding your interest in purchasing our 2nd Generation pods! The 2nd Generation pods were on backorder for awhile, but as of January 12th, fulfilment was back to normal. Have you tried to clear your cache and cookies before attempting to order again to see if that allows you to get past the "temporarily unavailable” page?

 

 

*Edited for spelling*

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2 Messages

2 m ago

I have been trying for months to order XFi pods but continue to get the “temporarily unavailable” page after it appears like it’s updating my plan. Reading through these forums this appears to be a long standing issue. What’s the deal and where can I get the XFi pods?

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