1 Message
Trouble getting a new installation completed
Hi. I'm trying to complete construction on a new car dealership. I am demolishing an old building that has Comcast service at [Edited: PII]. Construction is almost
complete on the new building, where I also need Comcast internet service. I signed an agreement six weeks ago for service installation. When the technician came to the site, he said that the site survey was done on the building that already has Internet service installed. I have been unable to complete the installation because the three gentlemen helping me are in Colorado. Comcast is so big that they can't even contact the construction department to complete this project. I feel stuck in the middle, and it's affecting my business. I can only open my new store with internet service, and I can't complete the construction because there is a telephone pole with the Comcast cable line in front of my new building. This situation is stopping me from opening the new store, and the construction and dirt have hampered sales at the old store. I would appreciate your assistance to complete this project.
XfinityMichaelC
Administrator
•
4.2K Messages
2 years ago
Hello, @user_aa5425! Thanks for reaching out to us on our forums! I hope you are doing well aside from the issues you are having with getting this construction completed. You have come to the right place as we are here to help! Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?
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