Trouble claiming XPods

Hello,

I've received an email that I was eligible for a free xPod. However, upon clicking the claim offer button, the webpage says I am not eligible. Can I get some assistance with this?

Responses

EG

Expert

•

110.3K Messages

11 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityShawn

Official Employee

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1.5K Messages

11 months ago

ntessem26 Here is a break down with this link https://www.xfinity.com/support/articles/whole-home-wifi-evaluation that will go over the home evaluation process for the pods. It will go over eligibility, and the process. Let me know if this clears up any confusion.

0

Customer Service

user_nt2661

Trouble claiming XPods

EG

XfinityShawn

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