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user_nt2661
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Tuesday, June 18th, 2024 7:59 PM

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Trouble claiming XPods

Hello,

I've received an email that I was eligible for a free xPod. However, upon clicking the claim offer button, the webpage says I am not eligible. Can I get some assistance with this?

Question

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Updated 

1 year ago

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EG

Expert

 • 

111K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityShawn

Official Employee

 • 

1.6K Messages

1 year ago

 

ntessem26 Here is a break down with this link https://www.xfinity.com/support/articles/whole-home-wifi-evaluation that will go over the home evaluation process for the pods. It will go over eligibility, and the process. Let me know if this clears up any confusion. 

 

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