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s2ps
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Visitor

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Monday, April 22nd, 2024 1:43 PM

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Triple Play Plan

I would like to see what promotions are available for current customers. I have the triple play plan and my bill has gone up considerably. Overall, I have been pleased with my services but the price increases are becoming too much for my budget.

Question

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Updated 

3 months ago

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XfinityAngie

Official Employee

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1.6K Messages

9 months ago

 

s2ps, Thank you for reaching out to Xfinity Support. You can go to https://www.xfinity.com/planbuilder to see what options are available for you. 
You will want to ensure you are signed in using your Xfinity credentials in the upper right-hand corner of the page. If you need any assistance at all, just let us know and we would be happy to help. 

 

2

0

user_9aibph

1 Message

That doesn't work.  The only plan I see downgrades my internet speed and forces me to chose mobile.  I don't want either of those things.  The plan builder tool stinks.

8 months ago

XfinityEva

Official Employee

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1.4K Messages

 

Hey user_9aibph sorry to hear thats not working for your needs. We can definitely check with you on what services and tiers you are looking for. Just send us a direct message with your full name and service address to get started. 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

Anon1088939

New Poster

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2 Messages

3 months ago

what are the less expensive plans for customers instead of triple play?

1

XfinityBenjaminM

Official Employee

 • 

1.7K Messages

 

Anon1088939 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look at our available offers to see if we can lower your bill for you. Please send a Direct Message with your full name and address. Here are instructions on how to end a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

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