Visitor

 • 

6 Messages

Thursday, February 8th, 2024

Closed

Triple Play plan

My monthly Triple Play plan with 1.2 gig Wi-Fi, 185 channels include MAX and Showtime and Home Phone plan went up $15 due to 2024 increase and $28 service deduction decrease plan ended. Attempted checking online for deals, communication with Chat and called in. Was unable to get anything other the reducing Wi-Fi speed which I am open too even though advertised as 1200 sometimes at peak times dips below 400, channel options are very limited with little decrease and focused to adding everything even though you do not watch most channels and confusing about dropping landline benefit. I am greeted as a Diamond member however deals I was able to get in the past as long time member appear gone. Xfinity used to have specific customer service to manage reasonable deals now usually a sales person promoting home security. Appears offers are for new members. I am not saying anything bad about customer service which have been very nice as they appear not to have ability that was once provided with current management.  I will stop into one of the brick and motor locations to see if they can tell me anything different. Just frustrated with limited good Wi-Fi options for changing who I contact with. Like many companies seems like charge more, offer less, and tie staffs hands. Sincerely, Old [Edited : Language]

Oldest First
Selected Oldest First
No Responses!
forum icon

New to the Community?

Start Here