Regular Visitor
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7 Messages
Triple Play Package
I would like to keep my existing plan but with a lower price. My bill has increased another $25.00 since the last bill. I am now paying over $290.00 a month for this service. Comcast always has special rates for new customers so how can I get my current Triple Play Plan at a lower price and keep the same plan (change nothing). I was told by an agent on the phone when I called that the current plan, I have is a Grandfathered plan. I do not want to change anything on my current plan just want to lower my bill if possible.
CCTimothy
Problem Solver
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406 Messages
3 years ago
Thank you for reaching out to us on the forums, @smife! It's great to meet you, and we can definitely look into any options that could lower your monthly cost. To do that, we just need a little bit more information.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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