Visitor
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3 Messages
Tried to redeem the Amazon book code
Tried to redeem the code and kept getting an error message that there was an error accepting the invitation. Tried a different link and it still wouldn’t work. Kind of obnoxious.
Visitor
•
3 Messages
Tried to redeem the code and kept getting an error message that there was an error accepting the invitation. Tried a different link and it still wouldn’t work. Kind of obnoxious.
XfinityBradM
Official Employee
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1.5K Messages
2 hours ago
@user_c6216e We've seen a few of these issues pop up today and the basic troubleshooting steps haven't yielded successful results so we'll take you to direct messaging so we can get it reported to the appropriate teams. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_n8smea
Contributor
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28 Messages
1 hour ago
Another forum thread with about a dozen users reporting the same issue:
https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f
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