kbv41's profile

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Thu, Dec 10, 2020 1:00 PM

Tried to purchase a plan

Don't know if I'm in the right place, but over a week ago, i tried to purchase a black friday plan and have yet to receive a starter kit. The chat bot keeps saying the shipping status will be in My Account, but that page just says "Thanks for your purchase. We're getting your account set up."

I got charged the $1 when i checked out, but that's been refunded. And I kept getting emails to finish my order. So, what's going on with all of that?



Official Employee


6.3K Messages

6 m ago

Hi kbv41, it sounds like we need to complete your order. No need to worry I can pick up where the system left off. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

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