Visitor
•
1 Message
Tried Cancelling Internet Over Phone
I tried cancelling the internet because I am moving back with my parents and can no longer afford to pay for internet.
I did this over a phone call with a representative named Angel. Could you confirm that the internet is cancelled or if not done, please cancel the internet on my behalf. This has been an incredibly frustrating process.
Would prefer to see evidence that I have attempted to cancel the internet because I know I have done so.
EG
Expert
•
122K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityNatalie
Official Employee
•
1.1K Messages
11 hours ago
Good afternoon, user_d8kdg8! Thanks for reaching out. We would be more than happy to help confirm your Internet cancellation status. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0