Trick to Remove Premium Channels

Hello @user_ed2n1n thank you for reaching out on our community forum. I understand this plan change has been frustrating and I would like to go ahead and review everything that happened with you. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I sent a message but will anyone really answer.  I had a supervisor not call me back, one rep throw me back in queue after 30 minutes and a 4th who put me on hold and never came back.  If you simply kept the rates the way they are with a modest increase each year, I would stay with Xfinity for life.  The majority of people would.  Instead you just lie, trick and purposefully annoy your customers of 20 years

If anyone wants to know the update from this, the "help" from infinity wont text the phone number on file to verify the account.  

To update everyone, they are saying the plan they removed from 12 hours ago is no longer offered. 

Now xfinity said someone will contact me from their "executive department".

Two reps hung up on me.

One supervisor call never came

What are the odds this "executive" contacts me?

[Edited: "Solicitation"]

To update you, I told the rep to have someone call after 430pm and they called at 320.  Coincidence????

.....still no resolution on this.  FYI Hulu is about $100 less a month than what Xfinity was charging.   In case any other future ex Xfinity customer wants to know.