4 Messages
Tree Trunk on Phone/Fiber Line - Need Help Removing
This is extremely random but I moved into a house recently and what appears to be the phone/fiber line above my house has a tree trunk that has grown around it. Most of the tree has been removed but whoever removed it left the part of the trunk that is right around the line. I contacted the power company and they said it wasn't a power line but instead was actually a phone line. I'm not sure who to contact about this but I figured Xfinity might own that line?
How do I get in touch with someone from Xfinity to come out and confirm if they can remove it?
XfinityDena
Official Employee
•
3.6K Messages
3 days ago
@Auros
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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