TC2020's profile

New Poster

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1 Message

Wed, Oct 7, 2020 6:00 PM

tree trimming

i m aware of previous posts regarding tree trimming and removal. I have 2 more specific questions regarding lines in trees and potential problems.

The first being a dead tree on my property entwined with what i believe are 3 comcast trunk lines on a comcast right of way that I'd like to remove. The second being i a tree I'll be cutting down with a power and comcast service cable in. The power company will be coming to lower and deenergize their cable when i remove it. What is comcast's protocol for such a thing?

I talked to a comcast representative who said comcast will not move anything and their policy is only to show up and replace and repair when it is damaged. Is this true?

Responses

Official Employee

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2.4K Messages

7 m ago

Hello, @TC2020

 

 

I want to pull up your account and look into this for you. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

I have a similar issue in my yard with significant vegetation on cable lines, professional companies wont go near them due to liability, I have spoken with the call center but they refuse to deal with this other than to take down or replace lines. Seems odd that you'd be happy to let the lines fall rather than to proactively protect them from dead trees and vines. Would be great to speak to someone who can resolve this

ComcastAmir

Official Employee

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6.3K Messages

Hi user_31a251, we can help you as well :) To better assist you could you please send me a private message with your full name and street address?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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