Visitor
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2 Messages
Tree took down internet cable, which needs to be rehung. Can't get through to support
Tried calling twice but the menu salad just hangs. Tried submitting a ticket but got an error. I need someone to come and rehang the internet cable that goes from the street to the house, which was taken down by a tree that fell.
How in the world can support be engaged?
XfinityAldrik
Official Employee
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2.5K Messages
6 months ago
Thank you for reaching out to us @user_zpe6mp! We regret hearing there were multiple issues experienced when previously attempting to report this concern. Could you please send our team a direct message with your full name, full address, preferred phone number, and preferred email address? Our team would love to assist! To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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