Tree resting on overhead Comcast com lines along the street.

A tree has fallen over next door in the public right of way and is resting on overhead Comcast lines that serve the neighborhood pulling them towards the street.

I can't seem to get the Xfinity assistant to understand, it will only give me the following options under: "I think cable wires outside my home pose a safety risk":

1) Tripping or Injury Risk

2) Low Hanging Cable is blocking traffic

3) Cable wires are laying across street

And it won't let me connect with a live agent to better describe the situation.

How do I report this before it takes the neighborhood's service down?

Responses

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Accepted Solution

XfinityAirelle

Official Employee

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2.8K Messages

3 years ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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Again

Expert

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32.1K Messages

3 years ago

@Ayumeril Comcast doesn't do tree removal or trimming. Since this is on the public right of way you should report this to the city. If the tree is on your neighbor's lot, it is actually their responsibility to take care of the problem, ie pay to have the tree removed from the lines.

2

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A

Ayumeril

Visitor

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2 Messages

@Again I was able to open a ticket with support and they will send a maintenance crew to take a look at the issue tomorrow morning and get in touch with whomever is needed to remove the tree from their lines tomorrow, but I will remember contacting the local government in the future. Thanks.

Since the possibility was mentioned by both yourself and and support-

Who should customers contact if a neighbor can't or won't remove a dead tree that grew within their parcel, but is now interfering with the road-side com lines which do exist within in the right-of-way? I know my arborist, as a policy, will not touch any tree interfering with service lines due to liability concerns and says that customers must contact the utility/service for those situations instead.

3 years ago

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CCSelena

Problem Solver

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892 Messages

Hi @Ayumeril! If the tree is in fact on the property and your neighbor does nothing to have it removed if it is causing hazardous conditions, the city would need to be contacted.

I no longer work for Comcast.

3 years ago

Customer Service

Ayumeril

Tree resting on overhead Comcast com lines along the street.

XfinityAirelle

Again

Ayumeril

CCSelena

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