U

Visitor

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1 Message

Sun, Apr 18, 2021 9:27 PM

Tree on line

Hello,

we recently had a large storm and a tree has been uprooted and is leaning on a Comcast line. We do not want the service to the neighborhood to be accidentally cut so I would like to request someone please come look at the line before a neighbor does something rash.

Responses

ComcastPeter

Official Employee

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77 Messages

24 d ago

Hello @user_e9676e! I hate to hear that a bad storm has caused a tree to fall on the line. I had to have our maintenance team come out to assist with raising a line last year after a nasty storm brought it down, so I can understand where you're coming from! I'd be happy to get this taken care of for you. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 
 
To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.

I am an Official Comcast Employee.
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Again

Expert

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25.5K Messages

24 d ago

FWIW, Comcast will not remove the tree. If the tree is on your property you will need to call a tree removal service at your expense. If the tree is on the right-of-way contact your city about removal. @user_e9676e 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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