Visitor
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1 Message
Tree on line
Hello,
we recently had a large storm and a tree has been uprooted and is leaning on a Comcast line. We do not want the service to the neighborhood to be accidentally cut so I would like to request someone please come look at the line before a neighbor does something rash.
user_PeterC
Contributor
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150 Messages
4 years ago
Hello @user_e9676e! I hate to hear that a bad storm has caused a tree to fall on the line. I had to have our maintenance team come out to assist with raising a line last year after a nasty storm brought it down, so I can understand where you're coming from! I'd be happy to get this taken care of for you. Please send us a Live Chat with your first and last name as well as your service address so we can assist.
To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.
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Again
Expert
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31.9K Messages
4 years ago
FWIW, Comcast will not remove the tree. If the tree is on your property you will need to call a tree removal service at your expense. If the tree is on the right-of-way contact your city about removal. @user_e9676e
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