Visitor
•
1 Message
Tree on a line
*Urgent* In the storm yesterday a branch from my neighbors tree broke and took down a wire. Now my internet is out since yesterday. How can I resolve this because I work from home and need my internet!!!
Visitor
•
1 Message
*Urgent* In the storm yesterday a branch from my neighbors tree broke and took down a wire. Now my internet is out since yesterday. How can I resolve this because I work from home and need my internet!!!
EG
Expert
•
110.5K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAmira
Official Employee
•
4.1K Messages
2 days ago
Hi user_4e5vif! Thank you for taking the time to reach out on our Forum about this downed line and your internet being out because of it. My team is here to help and would love to get someone out as soon as possible to get the line fixed and your services back up and running. Please send us a Direct Message so that we can assist you with this. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0