user_u2mzhn Thanks for posting on our Community Forums and for bringing this to our attention. While our technicians are unable to assist with the tree removal, which would be done by the property owner, they can assist with checking for any damage to the lines or connections. So we can get more information and notify our local teams, please send our team a DM with your name and the address where the line has been impacted.
To best protect your personal info, could you please send our team a DM with your information? We would never want to ask you to provide your info in a public area.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasD
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