Good evening @user_je717x, and thank you for reporting the broken cable line, we appreciate it. We'd be happy to collect some information to get this submitted over to our local team for repair. To get started, can you please send us a Direct Message with your first and last name along with the address?
To send a "Direct Message" ("Private") message:
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Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.7K Messages
16 hours ago
Good evening @user_je717x, and thank you for reporting the broken cable line, we appreciate it. We'd be happy to collect some information to get this submitted over to our local team for repair. To get started, can you please send us a Direct Message with your first and last name along with the address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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