Visitor
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1 Message
Tree branches resting on cable lines
There some tree branches that are tangled up with the cable line coming to our house. How do I get Comcast to trim the branches back?
Visitor
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1 Message
There some tree branches that are tangled up with the cable line coming to our house. How do I get Comcast to trim the branches back?
Again
Expert
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31.5K Messages
4 years ago
Comcast does not do tree trimming. You will need to contact a tree trimming service yourself.
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CCAnna
Problem Solver
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874 Messages
4 years ago
Hi @user_949a20, I hope your Friday has been fantastic so far! The information @Again has provided is correct. We will not come out and trim trees back. Once you have had the branches trimmed, we would be happy to service the line if negatively impacted. If you ever have any further questions or concerns, please don't hesitate to reach out. Our team is a one-stop-shop for assistance with everything from billing to technical. Plus, we are available 24/7, so you can reach us when it is best for you.
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