Visitor
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1 Message
Tree branch fell on cable line to house lost Internet
A tree branch fell on the cable leading to my house and I have been without internet for 2 weeks, the Ai chat bot says there are no outages in my area but doesnt allow me to report one. Any good fix to this issue?
XfinityDuron
Official Employee
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915 Messages
13 hours ago
Hello there @user_qou541 I will be more than happy to begin the necessary steps to getting your services back active. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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