1 Message
Treatment is unacceptable
I am writing to express my utter frustration and disappointment with Xfinity Mobile’s customer service. As a loyal customer of 11 years and a Platinum member, I expected better treatment than the appalling service I’ve received.
A representative blatantly lied to me to make a sale. I have called multiple times regarding the phone I was promised, but to this day, I have not received it. Each time I call, I am met with dismissiveness and excuses. Whenever I request to speak with a supervisor, I am given the runaround, which only adds to my frustration.
This kind of treatment is unacceptable, especially for someone who has supported your business for over a decade. Xfinity’s deceptive practices and lack of accountability have made me question why I remain a customer at all.
Unless this issue is resolved immediately, I will seriously consider ending my relationship with Xfinity and advising others to avoid your services entirely. I demand a resolution to this matter and expect to hear from someone who is actually empowered to help.
XfinityAlfonso
Official Employee
•
1.8K Messages
6 months ago
Hello user_g3nbve thank you so much for taking the time to reach us here on our Xfinity Residential Forums and for sharing your experience. I also want to thank you for your 11 years of tenure and loyalty. We would love to talk with you 1-1 to gain more specific information, so we can assist in providing a full resolution.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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