U

Visitor

 • 

1 Message

Thursday, April 24th, 2025 6:29 PM

Treated poorly by representative

I was just spoken to very disrespectfully and talked over and basically demeaned by a customer service employee when I was trying to explain the reason for my call. I tried to tell him it’s not the first time I’ve had to do this and he just wouldn’t let me explain or answer my questions. I ended up being forced to hang up because he was so incredibly mean. I can’t seem to find who to report this to if it even makes a difference 

Official Employee

 • 

1.9K Messages

1 day ago

Hello, @user_t09twr. Thank you for making us aware of your negative experience. I would be more than happy to file a formal complaint as well as answer your questions. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

forum icon

New to the Community?

Start Here