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user_0dsr4l
1st Topic

Visitor

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1 Message

09/21/2026 4:01 PM

TRASH

[Edited: Inflammatory]. Somehow been with you guys for YEARS and still don’t get any reliable customer service. Spent hours of my time on the phone and through chat to get NOWHERE. I guess I have to physically go into the store to ask a SIMPLE question…… absurd. BE BETTER 

Question

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Updated 

4 hours ago

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XfinityBenjaminM

Official Employee

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3.3K Messages

4 hours ago

 

user_0dsr4l Hello! Thank you for reaching out. We are sorry to hear that you have had a difficult time getting help with your account. We'll be happy to assist you in any way we can. Please send a Direct Message with your full name and address. 

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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