Visitor
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1 Message
Trash company
Worst customer service been waiting on my incentive to pay out for over 8 months bill keeps going up constantly. Have to love having no service and slow service about every where i go. Been with the company forever and they are just terrible now was told my incentive was on the way haven’t received it yet. Paid the phone from the other company that i regret switching from now. For what you pay and not getting good customer service is ridiculous. Might as well go to visible or helium.
XfinityChelseaB
Official Employee
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2.4K Messages
1 hour ago
Hello @Iherrera98, Thank you so much for taking the time to share your experience with us and for making a post on the community forum. I truly appreciate you providing your experience, and I’m sorry for any inconvenience you may be dealing with. I’d be happy to take a closer look and help get this resolved for you. To get started, I’ll need to access your account. When you have a moment, please send us a direct message with your full name, the name listed on the account (if it’s different), and the service address associated with your account. You can send a direct message by clicking the chat icon in the top-right corner of the screen (next to the bell icon), then typing or selecting “Xfinity Support.” Once I have that information, I’ll take it from there and work to find you a solution as quickly as possible.
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