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ric2327
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Monday, July 14th, 2025 8:10 PM

Transitioning our above ground cable line to underground

I am a current Xfinity customer. The xfinity line to our house is on poles across the edge of our property and is then buried between a pole in our front yard and our house. We are burying our electric utility line in conduit and removing the utility poles. I need to coordinate with Comcast to determine what size conduit the existing Xfinity line should be buried in and then have Xfinity move the line before the poles are removed. Who do I talk to at Comcast? Thanks

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10 hours ago

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XfinityRichard

Official Employee

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2.1K Messages

11 hours ago

Hi there, @ric2327 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with scheduling a site survey for a technician to go out to your residence. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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ric2327

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5 Messages

@XfinityRichard​ there is an open request from my wife who is on the account at @xfinityfrank. It will not permit us to send another message apparently while the prior one is open. Can you pick up the prior request from the other support person? Thanks

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11 hours ago

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XfinityRichard

Official Employee

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2.1K Messages

I do apologize, @ric2327 I see the previous conversation your wife had with my colleague; we are not able to reply back on that conversation. Is she able to go back to that previous conversation?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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ric2327

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She posted a response to that conversation about an hour ago and there has not been a response.

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11 hours ago

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ric2327

Visitor

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5 Messages

Can you delete the prior conversation so that she can post a new request?

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11 hours ago

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XfinityRichard

Official Employee

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2.1K Messages

Hey there, @ric2327 I do apologize for the delay in getting back to you. To delete an Xfinity Forums post, navigate to the post, locate the three-dot menu at the top right corner of the post, and select the delete option.. Confirm your choice when prompted.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 hours ago

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