Transferring Service

I moved from Attleboro MA to Cambridge MA. I tried the online move tool and was told I needed a new gateway. I went to the xfinity store, got a new gateway, and came home. When I tried to activate the gateway, I got a message that said I needed xfinity internet. Checking the app shows the old address and that my account has been deactivated.

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user_eryzqp

Visitor

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1 Message

1 day ago

I’ve been having the exact same problem.

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EG

Expert

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118.5K Messages

20 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.9K Messages

20 hours ago

faulke Welcome to our community forum! Thank you for reaching out so I can make sure your Xfinity service was transferred successfully to your new home. With Xfinity, you have access to millions of free hotspots across the footprint so you can stay connected while we get your connection back up and running. You can learn how to easily locate them here: https://www.xfinity.com/support/articles/about-xfinity-wifi-internet. They're super convenient and easy to use!

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

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Customer Service

faulke

Transferring Service

user_eryzqp

EG

XfinityEmilyB

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