Visitor
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1 Message
Transferring service issues
I recently transferred my Xfinity service to a new address. The internet works, but it says I do not have an active account in my app. Why is that?
Visitor
•
1 Message
I recently transferred my Xfinity service to a new address. The internet works, but it says I do not have an active account in my app. Why is that?
XfinityMarshante
Official Employee
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1.2K Messages
58 minutes ago
Hello @user_pvehte, thank you for taking the time to leave a post. Sorry to hear you’re having trouble accessing your online account. I can imagine how frustrating that must be, especially when you’re just trying to manage things quickly and easily. When you’re logging in, are you using the Xfinity ID that was tied to your previous address? I ask because sometimes the login doesn’t automatically transfer over to the new location, which could be causing the issue.
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