Transferring Purchases To Another Account Without Moving Services

Movies and a season of a TV series.

I appreciate your response, however, it is incorrect. Purchased content is host by the CDN, not unlike normal On Demand titles, and making the purchase adds the entitlement to your account. These entitlements, however, can be transferred between accounts.

If your level within Digital Care is unable to process such a request, that’s fine. If Digital Care agents in general do not have access to do so, that is also fine. I wouldn’t be surprised if the newest version of Einstein didn’t have that toolkit anymore, or it’s restricted to the NCOE Advanced Repair (or whatever they’ve been rebranded to this year) agents. 

I was hoping to avoid going through all the reps over the phone to finally get someone with that toolkit, but if that’s what I need to do, I suppose I can block a few hours out over the next few days to get it done.

Thank you so much for getting back to us. I know in the past I have seen where purchases were transferred from one account to another during a transfer order. We can always give it a try and see if it allows us to transfer them for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

Thank you. I will do so when I have the time.