5 Messages

Friday, May 26th, 2023 8:51 PM

Transferring My Internet Tomorrow...

Hello. I'm moving to my new apartment tomorrow. I'm trying to change the plan location. I am using all my old hardware. The previous tenant had Xfinity, so no installation should be needed. But the moving thing on the Xfinity site insists I must set the date at least 5 days before the transfer can go through. But I don't see why that would be needed, if all I need to do is hook up my stuff. If someone could help me set this up so I can have my internet transferred tomorrow, I'd appreciate it.

Official Employee


565 Messages

14 days ago

Thanks for letting us know about this issue. We'd be more than happy to assist you with transferring your services to a new address. I see you've already sent us a private message. I will engage with you there to complete this!




99K Messages

14 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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