T

Visitor

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6 Messages

Friday, May 26th, 2023 8:51 PM

Closed

Transferring My Internet Tomorrow...

Hello. I'm moving to my new apartment tomorrow. I'm trying to change the plan location. I am using all my old hardware. The previous tenant had Xfinity, so no installation should be needed. But the moving thing on the Xfinity site insists I must set the date at least 5 days before the transfer can go through. But I don't see why that would be needed, if all I need to do is hook up my stuff. If someone could help me set this up so I can have my internet transferred tomorrow, I'd appreciate it.

Problem Solver

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567 Messages

2 years ago

Thanks for letting us know about this issue. We'd be more than happy to assist you with transferring your services to a new address. I see you've already sent us a private message. I will engage with you there to complete this!

Expert

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110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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