Visitor
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1 Message
Transferring My Account to a Roommate
Hello! I recently moved out of my old apartment but my roommate stayed. Is there a way for me to transfer my account and billing to her so that we don’t have to worry about setting up a whole new account?
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_35445e Thank you for reaching out and brining this to our attention. We will be more tha happy to assist you with the process of transferring your service to your roommate. Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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