Transferring Internet to a new address, which is incorrectly coded as a business address

Hello,

I am moving next week. I will be taking my internet service with me. I tried to complete the transfer online. However, my new address is showing up as a business address. Please advise how this error can be resolved. Thank you.

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ccRuben

Retired Employee

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729 Messages

2 years ago

Hello, thank you for taking the time to reach out. We will be happy to assist, please send us a direct message to get started. Thank you!

4

0

U

user_e09451

Visitor

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5 Messages

@XfinityRuben By us, do you mean @XfinityRuben or @Xfinity Support?

2 years ago

0

CCXanadu

Retired Employee

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300 Messages

We all have your back in the chat, Xfinity Support has Ruben and a whole team on your side! I'll continue working with you there along with my colleagues.

2 years ago

0

U

user_e09451

Visitor

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5 Messages

OK, I just sent a direct message to @Xfinity Support.

2 years ago

CCXanadu

Retired Employee

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300 Messages

@user_e09451 The coding update has been completed! Please let me know if you need any additional assistance with recreating the transfer online. I can be reached again in our previous chat. You should be all set now, but we're here if you need us!

2 years ago

0

Customer Service

user_e09451

Transferring Internet to a new address, which is incorrectly coded as a business address

ccRuben

user_e09451

CCXanadu

user_e09451

CCXanadu

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