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lexieberrett
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2 Messages

Wednesday, May 21st, 2025 2:20 PM

Transferring account to roommate and starting new service

I currently live with a roommate and am moving out of the current location before the end of our lease. I need to transfer the current plan to them so that I can start service at my new address without either of us losing internet connection. I can’t seem to get a real person on the phone and none of the FAQs or Xfinity Assistant have been any help. 

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2 days ago

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XfinityWilliam

Official Employee

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1.3K Messages

2 days ago

 

lexieberrett Hey there. To confirm, you would like your roommate to take over your service at your current address, then start new services at a different address that you are moving to?

 

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lexieberrett

Visitor

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2 Messages

yes! they would only be taking it over for a month before the lease is up and then they would need to close it, but they would not be moving out until the end of June, whereas I’m moving to my new address June 1. 

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2 days ago

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XfinityWilliam

Official Employee

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1.3K Messages

 

lexieberrett Perfect! We can certainly assist with that. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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2 days ago

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