Visitor
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1 Message
Transfering ownership of account
I moved a while back, and my former roommate still uses and pays for the service as an Account Manager on my account. I want to transfer full ownership of the account to him, but the IVR system takes me through a loop before hanging up on me. Is there a way to start the process without having to call?
Accepted Solution
XfinityAlfonso
Official Employee
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2.3K Messages
18 hours ago
Hello JinxedHoops thanks so much for taking the time to reach us here via our Xfinity Forums! When it comes to an Account Change of Responsibility, we do like to take the lead on these instead of it being an automated process. We are happy to help you here in getting this started.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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