Transfering my service is EXTREMELY difficult online.

I've tried everything. Online, calling, nothing is working.

I just need to remove my account from a seasonal hold then transfer to my new address

1. I used the assistant. It sent me a link to schedule transfer. I followed the linked, signed in, went through the process of transfer for it to tell me to CONTACT SUPPORT.
2. Ok - where's the support #? Xfinity's site is no help with finding it. So after googling i call 1 800 XFINITY to just go on wild goose trip with the automated system which ultimately just texted me the same link that the assistant sent me. HOW DO I TALK TO A PERSON
3. Another google search and i find 1 800 934 6489. Call and this seems hopeful! I'm advised all agents are busy and that the next available agent is a 25-60m wait. Not ideal but I'll wait it out. 55m in the call goes silent for 10m!
4. I call back and take the option to schedule a call back. Next available time is a whole 2 1/2 days away. 
5. I finally am able to get through on the app. It sends me to a page that tells me i have to turn off the Seasonal Hold, I go sign in to another page, turn off the hold, go back to sign in to transfer and it just keeps telling me I have to take of the Seasonal Hold.

What is this crap? I'll probably just go to T-mobile or something and work with another provider long term, unless I can get help ASAP