Transfer

user_f57fes Hello, and thank you for reaching out through the Xfinity Community Forums. I'd be happy to help take a look at transferring your Xfinity Mobile line from your old account to your current account. To get started, please send me a Direct Message with your full name and service address. Once I have that information, I can review the account details and see what options are available to assist you.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum