Visitor
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1 Message
Transfer
Hi i recently put in a transfer to [Edited: "Personal Information"] . I no longer needed that because i canceled my move . I need [Edited: "Personal Information"] removed from my account which is [Edited: "Personal Information"] .
XfinityJustinC
Official Employee
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1.9K Messages
2 days ago
Hello, @user_xtnint thank you for reaching out over Xfinity Forums. We value your privacy and security and don't want personal information in our public facing posts, so the sensitive information was edited out of the post. You've contacted the right place and I can help with the transfer order since you won't be moving to the new location. When you have time could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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