1 Message
Transfer Xfinity Rewards status to new account
I've tried for over a month to get help transferring my Xfinity rewards status to my new account. I've been given the run around by multiple agents which has been extremely frustrating. I've been told each time that a ticket has been created and should be resolved within 24-48 hours with no communication (including requested callbacks) or resolution.
I was told my status was not transferred automatically because I didn't use the move option for my new account. That wasn't an option for me because I needed service for both my old and new address at the same time while moving and was told to create a linked account which is what I did.
This is my last ditch effort before cancelling my service after being a customer for 15+ years because of how poor this everyone has been.
XfinityAbby
Official Employee
•
120 Messages
16 days ago
Hello, @user_yb59qi. Thank you for taking the time to post on our Community Forum. I am sorry to hear that you are having so much trouble with this. I understand it is frustrating that you have not been able to transfer your Xfinity rewards status, and we do want to thank you for being a long-time customer with Xfinity. I would love to help you get this resolved. Please send us a direct message with your full name and address so that we can get this taken care of.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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