transfer xfinity membership tier

I recently cancelled my internet service when I moved in with my wife. When I called customer service to cancel my service, and in discussing the move, the representative mentioned I could transfer my rewards status to my wife (since I had platinum tier and she has gold tier) to get a better deal on [her] current internet plan.

Please let me know if this is possible and what options we may have.

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XfinityEmilyB

Official Employee

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2.9K Messages

3 hours ago

user_m3uvgl Thank you for posting on our community forum so we can answer your questions about your Xfinity Membership tier: https://www.xfinity.com/support/articles/xfinity-membership. If you transferred your service under your name to the home with your wife, you could maintain your Membership tier, but we can't transfer your tier to an account under a different name.
Did you know that she is eligible for the Platinum tier if she's been a customer for over 5 years, or she subscribes to three qualifying services? What service(s) does she currently have with us?

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user_m3uvgl

transfer xfinity membership tier

XfinityEmilyB

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