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user_cy2pgx
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Thursday, January 15th, 2026 2:13 AM

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Transfer Xfinity internet account ownership to roommate

I move out on February 1 and would like to transfer ownership of the Xfinity internet account to my roommate. What is the best way to go about this?

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4 hours ago

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XfinityBillie

Official Employee

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3.8K Messages

6 days ago

@user_cy2pgx I would be happy to help you with getting the correct ticket opened to begin that process to transfer the ownership of the account to your roommate. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

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XfinityGabriel

Official Employee

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2.9K Messages

4 hours ago

 

user_cy2pgx, Thanks so much for your time. I am happy that we were able to provide a solution to the account ownership transfer request by opening a ticket to have you upload all the necessary documents. As a reminder, we recommend removing your autopayments method and now proceeding with transferring the primary rights to your roommate's manager role, following the steps in this link here. Please be sure to reach out to us for any future needs by finding the most appropriate public board for your question type and post it there. My team is here to support you. Have a great rest of your day. 

 

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