Visitor
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3 Messages
Transfer Wires to new pole
A drunk driver drove through my yard 4 months ago and hit the telephone pole. The town installed a new pole. All wires have been transferred from the old pole to the new pole - except Verizon & Xfinity/Comcast. The town cannot remove the old pole until this transfer occurs. This was 4 months ago. The old pole is currently propped up on a 2X4. Unsightly. In addition, the landscaper is coming to replace/replant new bushes that were destroyed during the accident. They have to plant the new bushes/grass now - or I have to wait until the fall. This can't happen until the old pole is taken down.
XfinitySara
Official Employee
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2.5K Messages
4 hours ago
Understood, @user_gzb1zp. Thank you for creating a post to get started! Our Digital Care Team would love to help in any way we can. Hopefully, no one was seriously injured in the accident. Have you tried to submit this request via the Xfinity Assistant yet, by chance? Customers and non-customers alike can typically open tickets for outside work through the automated system, saving some time. However, our team will gladly take a closer look at things if you still need our help :)
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