@user_w841tz It depends on the status of the new address and what you're planning on doing with your equipment. If you're using your own and/or planning to use the same equipment we can get you set up for service (assume the self-install is successful) on any day of your choosing. We can't set order out past 30 days so if you're looking to schedule something past the first few days of December we would have you wait on putting in that request. Our team can assist with setting that process up with you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
EG
Expert
•
122.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
•
1.7K Messages
1 hour ago
@user_w841tz It depends on the status of the new address and what you're planning on doing with your equipment. If you're using your own and/or planning to use the same equipment we can get you set up for service (assume the self-install is successful) on any day of your choosing. We can't set order out past 30 days so if you're looking to schedule something past the first few days of December we would have you wait on putting in that request. Our team can assist with setting that process up with you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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