Transfer utilities over to new telephone pole

user_te34g2 Hello, thank you for reaching out via Xfinity Community Forums and bringing this to our attention. I understand how important it is to have those lines safely and properly transferred, especially after new poles have been installed. I would be glad to help get this looked into and make sure the right team reviews the situation and schedules the transfer work. Please send me a direct message with your full name and the service address or location details so I can get a request submitted and follow up with our field team.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I will keep an eye out for your message and work with you to move this forward.