Visitor
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2 Messages
Transfer unactivated esim
I recently just changed my iPhone, I had a iPhone 14 and I set up my ESIM on it but never activated it, and I recently just got the iPhone 12. I need to be able to transfer the new ESIM to my 12 but I haven’t activated the eSIM yet and I’m not sure how to transfer it.
XfinityMatthew
Official Employee
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2.1K Messages
9 hours ago
@JAlls Most likely you will need to activate it on whatever phone it was ordered on first. If that is the 14 then we can activate that, then initiate a request to transfer it to the 12. Activation steps for the phone are found below.
https://www.xfinity.com/support/articles/how-to-activate-phone
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