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JAlls
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09/05/2026 3:22 PM

Transfer unactivated esim

I recently just changed my iPhone, I had a iPhone 14 and I set up my ESIM on it but never activated it, and I recently just got the iPhone 12. I need to be able to transfer the new ESIM to my 12 but I haven’t activated the eSIM yet and I’m not sure how to transfer it. 

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XfinityMatthew

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9 hours ago

@JAlls Most likely you will need to activate it on whatever phone it was ordered on first. If that is the 14 then we can activate that, then initiate a request to transfer it to the 12. Activation steps for the phone are found below. 

https://www.xfinity.com/support/articles/how-to-activate-phone

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JAlls

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@XfinityMatthew​ hi, what if my old phone no longer works, should I call support? 

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9 hours ago

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XfinityMatthew

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2.1K Messages

Calling in to our Xfinity Mobile Care team may be a quicker resolution in this case. But if that is not helpful or you'd rather work with us then we can always escalate this for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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