Transfer to new address

Transfer account issues no one is willing to help me when I move. My account is not transferred properly and now my bill is all [Edited: "Language"] up and I don’t see my phone accounts on my bill. Please help I’ve been to the corporate store. no help

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XfinityQue

Official Employee

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173 Messages

29 days ago

user_cn67xt Hi, and thanks for reaching out! I apologize about the experience. This should be simple. I'd be honored to help. Let's take this to private island. Can you send me a direct message with your full name, and full service address? To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_cn67xt

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2 Messages

still no response back is there a good time to do this ?

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22 days ago

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Customer Service

user_cn67xt

Transfer to new address

XfinityQue

user_cn67xt

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